Refund & Return Policy

 

At Health Supply 770, we stand behind the quality of our products and are committed to customer satisfaction. Please review the following Return & Refund Policy carefully, as it outlines eligibility, procedures, and important restrictions.

1. Return Window

Eligible items may be returned within 30 days of receipt for a refund or exchange, provided that all of the following conditions are met:

  • The item is unused, unopened, and in original condition

  • The item is in its original, intact packaging

  • The item is free from damage not caused during shipping

⚠️ Important Notice: Certain products are not eligible for return due to health, safety, or regulatory restrictions (see Section 6).

2. How to Request a Return

To initiate a return or exchange, please contact us before sending any items back.

???? Email: support@healthsupply770.com

Please include the following information in your request:

  • Order number

  • Product(s) you wish to return

  • Reason for return (refund or exchange)

Our team will review your request and provide return authorization and step-by-step instructions. Unauthorized returns may be refused.

3. Refunds

  • Approved refunds are issued to the original payment method.

  • Refunds are processed within 7 business days after the returned item is received and inspected.

  • Original shipping charges are non-refundable, except in cases where the return is due to:

    • A defective product

    • Damage during transit

    • An error on our part

4. Exchanges

If your item arrives defective, damaged, or incorrect, we will replace it with:

  • The same item, or

  • A comparable item if the original is unavailable

Exchange requests must be submitted within the 30-day return window.

5. Return Shipping

  • Customers are responsible for return shipping costs for standard returns.

  • Health Supply 770 covers return shipping costs only when the return is due to:

    • Defective products

    • Shipping damage

    • Incorrect items shipped

We strongly recommend using a trackable shipping method, as we are not responsible for lost return shipments.

6. Non-Returnable Items

The following items are final sale and non-returnable under any circumstances:

  • Clearance or final-sale items

  • PPE products (including masks, gloves, gowns, face shields) — even if unopened

  • Opened or used personal care and healthcare products

  • Products that are expired or past their expiration date

7. Restocking Fees

  • A restocking fee of up to 20% may apply to:

    • High-value items

    • Bulk or large-quantity orders

  • Any applicable restocking fee will be clearly disclosed and agreed upon in writing before processing the return.

8. Geographic Return Restrictions

???? Returns and exchanges are accepted for orders shipped within the United States only.

  • We do not accept returns or exchanges for orders shipped to Canada or Mexico

  • International orders are considered final sale

9. Policy Updates

Health Supply 770 reserves the right to modify or update this policy at any time. Changes will be effective immediately upon posting to our website.